06-27-2015, 10:56 PM
I'm happy to report that Jim at Fox Valley Cycles in Aurora and the helpful Honda representatives really came through for me by replacing the instrument cover. Despite being a used bike and not knowing the prior history of care, they agreed to replace a part that could have been damaged by poor handling. It was clear that their main goal was to make sure the owner of the bike is happy with Honda and their product.
Interestingly, during the course of this, I was made aware that Honda follows this forum regularly and is interested in the opinions of owners of this unique bike. I have to say, I was very impressed by the personal involvement of everyone involved. In the past, I had an issue with a new bike from an Italian manufacturer involving warped brake rotors from new. In that instance, my concerns fell on deaf ears. It is pretty cool when you know a manufacturer really cares about their product.
Interestingly, during the course of this, I was made aware that Honda follows this forum regularly and is interested in the opinions of owners of this unique bike. I have to say, I was very impressed by the personal involvement of everyone involved. In the past, I had an issue with a new bike from an Italian manufacturer involving warped brake rotors from new. In that instance, my concerns fell on deaf ears. It is pretty cool when you know a manufacturer really cares about their product.