09-02-2018, 02:28 AM
You’re spot-on LR. The customers are impacted too.
In my case, Partzilla email me an UPS return shipping label. That’s fine, but Partzilla instructed me to keep the original shipping box in the event UPS needs to investigate the box. I spent a better part of a day to find a appropriate sized and sturdy-enough of a box to ship the tank back to them (auto body shops, etc). Not finding a box, I gave-up and brought the tank to a UPS store. It costed $30 for them to wrap and box the tank for shipment. I sent a claim to Partzilla for reimbursement and they never responded.
In my case, Partzilla email me an UPS return shipping label. That’s fine, but Partzilla instructed me to keep the original shipping box in the event UPS needs to investigate the box. I spent a better part of a day to find a appropriate sized and sturdy-enough of a box to ship the tank back to them (auto body shops, etc). Not finding a box, I gave-up and brought the tank to a UPS store. It costed $30 for them to wrap and box the tank for shipment. I sent a claim to Partzilla for reimbursement and they never responded.