12-10-2022, 11:47 AM
(12-10-2022, 08:45 AM)PowerDubs_imp Wrote:(12-10-2022, 07:36 AM)The ferret_imp Wrote: Back in 1978 I was the service manager at a local Honda Suzuki shop. A guy brought his Honda CX500 in for a 600 mile service (the valve clearances were supposed to be checked at 600 miles back then). I assigned a mechanic to it and when the job was done and the ticket turned back into me, I called the customer to come pick it up. When he came up, he paid the bill and then went out to his bike but soon returned. He asked if he could show me something. I went out to his bike with him and he had taped the valve cover gasket nuts which weren't un-taped indicating the valves had not been checked as required. Man, was I embarrassed. I immediately went back and confronted the mechanic who said he adjusted them. When I told him about the tape, he said he "listened to them and they sounded fine". I rolled the bike back in, made the mechanic check the valves right then and refunded the customers bill. I also docked the mechanic the amount he was paid for the job (they were on 60/40 back then) He was lucky I didn't fire him.
I trust the guy who works on my bike (I just visited him this afternoon) but... you never know.
No offense- but the fact that you didn't fire him for such an offense means you should have been fired as well.
And by no offense- I simply mean facts are facts.
I'm a black & white thought kind of guy. I know what I would do with my employees, and what I would want if I were a customer. This situation has no excuse for both levels of behavior / choice.
I can't possibly imagine anyone going back in the following weeks / months and being told "we talked to him"....
No offense- but the fact that you didn't fire him for such an offense means you should have been fired as well.
And by no offense- I simply mean facts are facts.
I'm a black & white thought kind of guy. I know what I would do with my employees, and what I would want if I were a customer. This situation has no excuse for both levels of behavior / choice.
I can't possibly imagine anyone going back in the following weeks / months and being told "we talked to him"....
I suppose firing him would have been the best option, but then I would have left my 3 man service dept, short a man, during the busiest part of the season. He made a mistake, tried to get away with something, was caught, was called out for it, made to do the job right, and was punished monetarily. I had no further issues with him. I saw no reason for the man to lose his livelyhood, and put my shop in the position of trying to keep up with service demands with 2/3 staff, while trying to find another experienced mechanic at that time of the year when I needed one the most. The customer was made happy and got his service for free. The "ideal" outcome? Probably not, but the best outcome that could be expected at that time. As far as the owner of the shop was concerned, I took the correct course of action.