12-14-2023, 03:28 AM
I always ask for the old parts back as well now. An independant shop that I used to use back in the 90's for my car that had great service for years for several members of my family suddenly started to find all kinds of problems every time I took my car in for routine maintenance (I had no garage at the time to do it myself). After the third visit I started getting suspicious. Turns out they had sold the business to a new owner and afterwards they seemed to ratchet up the pressure to sell items such as wiper blades, coolant flushes, shocks, etc. when you just went in for an oil change.
When they tried to tell me my water pump needed to be replaced (after the dealer had done it a year prior) I suspected they were full of poop but did it anyway. I put a small dot of whiteout on the underside of the pump and let them have a go. When I got the car back I asked for the old part and they said they had already thrown it away. I then crawled under the car in their parking lot and saw the white dot and went back inside to ask for a refund. They said they couldn't do it because the work was done and the part was already installed. After taking him out and showing him the whiteout I put on it, he totally threw the tech under the bus and issued a refund. Their business closed down about a year later. No tears were shed.
When they tried to tell me my water pump needed to be replaced (after the dealer had done it a year prior) I suspected they were full of poop but did it anyway. I put a small dot of whiteout on the underside of the pump and let them have a go. When I got the car back I asked for the old part and they said they had already thrown it away. I then crawled under the car in their parking lot and saw the white dot and went back inside to ask for a refund. They said they couldn't do it because the work was done and the part was already installed. After taking him out and showing him the whiteout I put on it, he totally threw the tech under the bus and issued a refund. Their business closed down about a year later. No tears were shed.