12-13-2017, 02:23 AM
(12-12-2017, 11:09 AM)pdedse_imp Wrote: Got a call from Honda Customer Service today! To refresh: back in late October or early November--I can't remember which--I took my bike to the dealer with letter in hand explaining the problem, but couldn't get the bike to "act up", so I decided against leaving bike with them. A few days later, talked to the SM who said without any check engine light and unable to duplicate the high/low idle issue, that it likely would be difficult for them to diagnose. He suggested I write my letter to Honda CS which I did and left a phone message about two weeks ago.
Back to my call: they wanted to know if I had the dealer look at the problem. I said "no" for the reasons stated above. We talked a good 20 minutes about the problem, the forum responses here, I mentioned a few specific cases. She said for anything to happen, the bike will need to be looked at by a dealer. No promises can be made, but she offered the hope that Honda will respond at times even when bikes are out of warranty. But, I need to the bike to break bad. Last 4 rides of 1-2 hrs riding, no real problem with idle, except just a dip below to 800-900 for a minute. Turn off engine, restart and all good. Nothing like before. But temps are down to 35-50 degrees, so that may play a part.
I asked about Service Bulletins and Recalls, of course nothing, but that she said they need to hear from owners with the problem. The answer is going to be contact dealer, but at least it will be better documented. In time, maybe that produces a response from Honda.
I told her that based on what my dealer said--that they need to replicate the problem--maybe when it warms up--I'll give them one go at it to see if they can determine anything. Anyway...at least they called as a result of me sending in my letter.
I encourage anyone experiencing the problem to do so.
as I said 2 pages back in this highly chaotic thread:
(12-05-2017, 06:20 AM)Riko_imp Wrote: Many views, some comments about bad fuel, nonsense in my country, only one solution, a whole trottle body replacement, under the second hand warranty, wich is one year in Belgium.
So I'm lucky that the issue exposed itself during that period.
Since the replacement back in June '16, the idle has been rock solid in all seasons and all conditions.
My dealer told me the procedure is that they inform Honda of a issue that could potentially lead to a recall after an investigation of the 'faulty' parts.
Thats why the dealer has to hold the parts for a certain period in wich Honda can investigate.
All this time I haven't heard anything from my dealer...either they didn't pick it up or if they did, they did't deem it worthy for a general or regional recall.
They replaced my throttle body on advice from a Honda dealer in The Netherlands wich applied the same method to cure the issue....
why don't all you guys use that video as a reference?
I made it as proof to show to my dealer, because in at the end of the day you can explain as much as you like in very clear words, if he can't see it, he can't judge about it.
And showing a forum thread of 52 pages...you can predict it aint gonna be read, nor should he.
Just show you dealer the video, its made for that reason, it helped me, so why not all the affected owners here, I think I've posted my video here about 3-4 times.
When looking at youtube and cannot see another similar video of the issue, so I am beginning to think that the issue isn't as wide spread as we might think.
As I also said, many pages before, we have no idea what so ever about the share of affected bikes against the total units sold worldwide...
I've done my share, by bringing it to the dealer, informing him about the issue so that he can inform Honda about the issue.
So far, Honda hasn't collected the affected parts of my bike for investigation nor has there been a recall for it, so for all that matters, we might actually be a minority.