12-12-2017, 11:09 AM
Got a call from Honda Customer Service today! To refresh: back in late October or early November--I can't remember which--I took my bike to the dealer with letter in hand explaining the problem, but couldn't get the bike to "act up", so I decided against leaving bike with them. A few days later, talked to the SM who said without any check engine light and unable to duplicate the high/low idle issue, that it likely would be difficult for them to diagnose. He suggested I write my letter to Honda CS which I did and left a phone message about two weeks ago.
Back to my call: they wanted to know if I had the dealer look at the problem. I said "no" for the reasons stated above. We talked a good 20 minutes about the problem, the forum responses here, I mentioned a few specific cases. She said for anything to happen, the bike will need to be looked at by a dealer. No promises can be made, but she offered the hope that Honda will respond at times even when bikes are out of warranty. But, I need to the bike to break bad. Last 4 rides of 1-2 hrs riding, no real problem with idle, except just a dip below to 800-900 for a minute. Turn off engine, restart and all good. Nothing like before. But temps are down to 35-50 degrees, so that may play a part.
I asked about Service Bulletins and Recalls, of course nothing, but that she said they need to hear from owners with the problem. The answer is going to be contact dealer, but at least it will be better documented. In time, maybe that produces a response from Honda.
I told her that based on what my dealer said--that they need to replicate the problem--maybe when it warms up--I'll give them one go at it to see if they can determine anything. Anyway...at least they called as a result of me sending in my letter.
I encourage anyone experiencing the problem to do so.
Back to my call: they wanted to know if I had the dealer look at the problem. I said "no" for the reasons stated above. We talked a good 20 minutes about the problem, the forum responses here, I mentioned a few specific cases. She said for anything to happen, the bike will need to be looked at by a dealer. No promises can be made, but she offered the hope that Honda will respond at times even when bikes are out of warranty. But, I need to the bike to break bad. Last 4 rides of 1-2 hrs riding, no real problem with idle, except just a dip below to 800-900 for a minute. Turn off engine, restart and all good. Nothing like before. But temps are down to 35-50 degrees, so that may play a part.
I asked about Service Bulletins and Recalls, of course nothing, but that she said they need to hear from owners with the problem. The answer is going to be contact dealer, but at least it will be better documented. In time, maybe that produces a response from Honda.
I told her that based on what my dealer said--that they need to replicate the problem--maybe when it warms up--I'll give them one go at it to see if they can determine anything. Anyway...at least they called as a result of me sending in my letter.
I encourage anyone experiencing the problem to do so.