09-23-2015, 11:29 PM
Hi Ferret!
When I wrote my above post, I thought briefly about your situation, and I knew you had a different experience.
We both have ST1300's. On mine, the motor that controls the very slight headlight movement began working intermittently. And the heated grips didn't produce the heat I was accustomed to. Both were fixed under warranty. It cost almost $700. I paid $449 for the warranty. I was convinced that they would continue to make necessary repairs even though they were now underwater with me. The Northwest regional rep seems to be pretty good, but I have noticed that Honda has started enforcing the end-of-warranty date to the exact day. No more "close enough".
Honda's warranty refusal for your rear brake malfunction annoys the heck out of me! Above all else, it's a safety issue! And...somebody who actually _uses_ the rear brake doesn't need to "learn" how to ride...they already know! (You know how many riders say they "never" use the rear brake?). Not for cornering, not for settling the rear...nope never.
I do believe there is (has been) a new economy since 2007 for both customers and businesses. I am strongly on the customer side, which is why I left the dealership where I was working. I'm convinced that I got to see the same patterns over and over to know that their boasting of "we're all about the customer" is nothing more that hollow words.
When I wrote my above post, I thought briefly about your situation, and I knew you had a different experience.
We both have ST1300's. On mine, the motor that controls the very slight headlight movement began working intermittently. And the heated grips didn't produce the heat I was accustomed to. Both were fixed under warranty. It cost almost $700. I paid $449 for the warranty. I was convinced that they would continue to make necessary repairs even though they were now underwater with me. The Northwest regional rep seems to be pretty good, but I have noticed that Honda has started enforcing the end-of-warranty date to the exact day. No more "close enough".
Honda's warranty refusal for your rear brake malfunction annoys the heck out of me! Above all else, it's a safety issue! And...somebody who actually _uses_ the rear brake doesn't need to "learn" how to ride...they already know! (You know how many riders say they "never" use the rear brake?). Not for cornering, not for settling the rear...nope never.
I do believe there is (has been) a new economy since 2007 for both customers and businesses. I am strongly on the customer side, which is why I left the dealership where I was working. I'm convinced that I got to see the same patterns over and over to know that their boasting of "we're all about the customer" is nothing more that hollow words.