11-01-2016, 02:09 AM
It's just the opening volley, Gumby. Since the part has been used, the second paragraph should be ignored entirely and you should focus your reply on the "We also have a great Performance/Warranty department ready to help, assist and trouble shoot any issues if needed" part of the first paragraph. Clearly there is an "issue" and troubleshooting is "needed" at this point. Also, Mr. Sandoval has offered to answer "any other questions", so that's your cue to asking some. I think I'd start with "Why does oil pour out of my filter can when I use your filter and does not do so when I use a stock one?"
It's apparent to me that Mr. Sandoval does not want to discuss recalls, but he may be interested in fixing the underlying problem on a case-by-case basis. Good luck.
It's apparent to me that Mr. Sandoval does not want to discuss recalls, but he may be interested in fixing the underlying problem on a case-by-case basis. Good luck.