Craftsman jack issue

Although probably not exactly like your jack, maybe this YouTube video will give you some ideas of what to look for as a potential problem?
 
Hmmm my jack is a craftsman and although I haven't used it in years, I thought you just turned the long handle counter clockwise to release it?
 
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The ferret_imp said:
Hmmm my jack is a craftsman and although I haven't used it in years, I thought you just turned the long handle counter clockwise to release it?
That's my understanding as well, but I guess the other end isn't catching what it needs to. I think there's a pin that's not engaging, but I'm not sure how to get it to engage. Hard to describe without photos I guess.

Thanks for the video, but that one is a bit different.
 
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