Samurider response

[immgunn_imp]

I requested a quote from Samurider Thursday. I rec'd an automated email reply thanking me for my request and giving me an ETA on when I would receive a reply. A few hours later, I rec'd the reply from Mr. T.

I concur with some other members - check you spam/junk mail file.

[Honda Lover_imp]

I've ordered quite a bit from Mr. T. His service has been outstanding. Check your spam folder.


Sent from my iPhone using Tapatalk

[kmoney_imp]

You know your doing something right with your brand and customer service when you can generate a response like this.

[Papa Weeley_imp]

I've ordered quite a bit from Mr. T. His service has been outstanding. Check your spam folder.


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Exactly my thought. I've been in the same situation with other companies, only to find out the other party's email was there in the spam folder all along.
Mr. T is A1 - I've ordered from him 3 or 4 times, and the responses and customer service have been impeccable every time. He's one of the few aftermarketers that I have 100% faith in.
Hopefully your situation will get cleared up quickly.

[the Ferret]

I'll email him direct if my last contact does not get a response. It is now Friday and 1:00 pm in Japan, so I will have to wait until next Monday or Tuesday to see what happens. Thanks again for the positive feedback. It will make ordering from them less worrisome.

Well? What's the follow up to this?

[Peddlin' Slow_imp]

He did contact me 2 days later and apologized for the delay. I don't think it was any fault of his though. Once I contacted him directly, I got the response. When I used the Contact Us button on the web site I never heard from them.
He was helpful and I will probably order the rear carrier in the next few days. It's currently out of stock and they are waiting on a shipment early next month.
He has a lot of fans on this site so I am not worried about ordering through him.
Thanks for all the responses.

[Lord Popgun]

The Japanese are a very polite people and loss of face is very real. Thus, his fault or not, you get an apology. I can imagine dealing with other cultures can be trying for them sometimes. Japan is a great place to visit though!

I hope you mentioned the Contact US button problem so Mr. T can do something about that.

[Cormanus]

The Japanese are a very polite people and loss of face is very real. Thus, his fault or not, you get an apology. I can imagine dealing with other cultures can be trying for them sometimes. Japan is a great place to visit though!

I hope you mentioned the Contact US button problem so Mr. T can do something about that.

+1

[Chapomis_imp]

The Japanese are a very polite people and loss of face is very real. Thus, his fault or not, you get an apology. I can imagine dealing with other cultures can be trying for them sometimes. Japan is a great place to visit though!

I hope you mentioned the Contact US button problem so Mr. T can do something about that.

+1

+1
Japan is a fantastic country to visit. The toughest part is the language barrier. i think part of Takashi's success is his English. Dealing with other Japanese company's can be frustrating or scary as they rely on digital translators to communicate. I have a Japanese business friend that I have been working with for almost 20 years now. Every year her English gets better and my Japanese stays the same (about 3 words). About 10 years ago I asked her to teach me Japanese and she refused. Said Americans sounded stupid when they try to talk Japanese. Well, I certainly do.

[Riko_imp]

Now I'm worried, genuinly.

Normally when I order from Samurider it takes 3 days to arrive in Belgium (yeah, Belgium, I know).

Latest shipment was sent on the 23rd of March and now we are 7 full days later and the tracking still shows the package left Japan and thats it.

Post services in Belgium say the package has not arrived yet.
And they ignore my question of the attack on the airport could have anything to do with it. (I am under the impression that international air packages arrive in customs wich are actually in the airport in Brussels/Zaventem)
And I know for a fact that since the attack, the airport is not functional in passenger transport, but I dunno what the activities are for international packages and their customs.

Either way, the postal services answer is vague to say the least.