10-24-2013, 03:15 AM
Lagoje,
Over the last 30 years I have probably purchased 20 motorcycles from Western Honda including my CB1100. I will never return to that dealership to buy another motorcycle or for service or parts. The owner has recently terminated his sales manager “Brian” who had been there for a quarter of a century. The treatment I have received by their parts manager has been unbelievably caustic. My service experience there has been abysmal as well. The owner of that dealership is the son-in-law of the now deceased founder. He is scared to death of his employees and allows them to run roughshod over him. Had he not basically inherited the dealership he certainly could not have built it himself. The employees there know that they can tell a customer to go to hell if they're having a bad day and that they will not be terminated. The last salesperson I tried to deal with there gave me one wrong answer after another. Absolutely clueless yet trying to present himself as an expert. Years ago when Bruce Wallace was alive and still owned Western Honda it was a hell of a place. Today, his son-in-law allows the inmates to run the asylum and it's a disaster. I would steer clear of Western Honda.
Chip
Over the last 30 years I have probably purchased 20 motorcycles from Western Honda including my CB1100. I will never return to that dealership to buy another motorcycle or for service or parts. The owner has recently terminated his sales manager “Brian” who had been there for a quarter of a century. The treatment I have received by their parts manager has been unbelievably caustic. My service experience there has been abysmal as well. The owner of that dealership is the son-in-law of the now deceased founder. He is scared to death of his employees and allows them to run roughshod over him. Had he not basically inherited the dealership he certainly could not have built it himself. The employees there know that they can tell a customer to go to hell if they're having a bad day and that they will not be terminated. The last salesperson I tried to deal with there gave me one wrong answer after another. Absolutely clueless yet trying to present himself as an expert. Years ago when Bruce Wallace was alive and still owned Western Honda it was a hell of a place. Today, his son-in-law allows the inmates to run the asylum and it's a disaster. I would steer clear of Western Honda.
Chip