10-24-2013, 12:12 AM
I've dealt with North Valley Honda for two purchases. I'm not impressed with their service department but their sales staff are nice to work with.
Apache Honda on Camelback has an excellent service manager (but my experience was on the side; he repaired my dirt bike; something he does on the side for love and money outside of his day job as the service manager). I have not dealt with their sales staff other than a casual talk and was not real impressed. Was not put off either, just not impressed (don't make too much of this, few sales people impress me any more).
I've been to Western Honda at least once. Meh. Not enough experience to say anything.
GoAZ in north Scottsdale is a going concern but I tend to yak up the sales people in the Triumph/Ducati/BMW building and ride from time to time with their parts manager. A buddy is not impressed with the shop manager but was with their trained Ducati mechanics. I suspect your experience will be spotty too. All in all I prefer the mom and pop shop at North Valley. All that modern urban bling at the big shops is paid for by someone. And that is usually you.
Apache Honda on Camelback has an excellent service manager (but my experience was on the side; he repaired my dirt bike; something he does on the side for love and money outside of his day job as the service manager). I have not dealt with their sales staff other than a casual talk and was not real impressed. Was not put off either, just not impressed (don't make too much of this, few sales people impress me any more).
I've been to Western Honda at least once. Meh. Not enough experience to say anything.
GoAZ in north Scottsdale is a going concern but I tend to yak up the sales people in the Triumph/Ducati/BMW building and ride from time to time with their parts manager. A buddy is not impressed with the shop manager but was with their trained Ducati mechanics. I suspect your experience will be spotty too. All in all I prefer the mom and pop shop at North Valley. All that modern urban bling at the big shops is paid for by someone. And that is usually you.