Hepco AluRack problems

[c1ogden_imp]

Thanks for the suggestions guys.

Ferret - that was my first thought but there's really no way to put them on any other way.

Flynrider - no, the instructions were clear on which spacer went where. I even took it apart to make sure both of the long spacers were the same size. I tried adding a washer to the front spacer and that solved the contact problem but screws up the alignment where the rack mounts to the brackets. That alignment wasn't working before and adding the washer made it worse

Wayne - tried it again this morning and it still didn't work so I'm back to square one.

I called the dealer yesterday (Accessories International) and they told me to call the importer (Motomachines). I spoke to a gentleman there and sent him photos so I guess I'll hear from him early next week.

The drawings and photo in the assembly instruction make it look like the longitudinal (front to back) bars of the rack lie on top of, and parallel to the bars of the brackets. Is that correct? As you can see in the photos that isn't happening here. The elongated holes on both parts allowed me to get all four screws into the rack but they aren't all hanging straight down.

Any suggestions are appreciated!