03-05-2015, 10:23 AM
(03-05-2015, 05:38 AM)lola_imp Wrote: You will not be turned away by any honda dealer. but if they do and you are not happy with how they handled your case then you can call American Honda Customer Realtions. I work closely with American Honda Warranty and their commitment to customer service is Paramount.
take it to the dealer. Its a New Bike and payed good money for it.
goodluck!
I have no doubt Honda feels this way. How else could they feel?
But at the dealer that has multiple bike brands and the best staff onhand and customers driving for a hundred miles to buy bikes from them and Honda is darn glad to have them and keep them, well you best have bought the bike from them or you are sitting for a long spell unless things are slow that month for them.
This is simply real life because their motorcycle purchase customers are their "customer relationship" and that is super important to Honda also, more so no matter what the official line is, as well as to the other brands they sell. How else could they feel?
I'm sure some of you know of situations where a dealer flat out said it would be a long time before they could get with a non-purchase customer, if not simply being honest and telling them to move on down the road because they were focused on the customers who bought from them and why would you not think it otherwise if all they can do is keep up with the purchase customer business?
So you are going back to your cheapo deal dealer or somebody nobody goes to. You have seen me write that you are "purchasing the dealer" when you buy a bike and I am afraid that is true otherwise why would some dealers work so hard on all aspects of being a great dealer and then give the same support to someone who did not buy from them, who spent with joe blow superdeal dealer in that small block buiding on the other end of town, over someone who did? That would be bad for business.