07-31-2013, 11:50 PM
(07-31-2013, 11:34 PM)The ferret_imp Wrote: Truth is most dealerships these days are not owned by motorcyclists, rather they are owned by businessmen. For them it's simply columns of profit and loss and nothing more. My brother and I rode motorcycles to work everyday, as did several of the other employees in the shops we worked at in the 70s and 80s. When I pull up to my local dealership there is only 1 employee motorcycle rider, the Service Manager BJ. Rides every day rain or shine. Good guy. The owner, the parts people, the salesmen, none of them ride...and it's evident by how they treat their customers.
Thats a valid point. My local Honda/Kaw dealer went out of business last year and has been there since I was a kid. It did change hands a couple of times though. There is a lot dealerships could learn to retain business. I wont even get started on how poorly I think HD stealers are because it would be a hour long rant. I can tell you I will NEVER spend another penny with them. Doesnt have to do much with the product as such but more about the attitude of how you are treated.
I think if you are lucky enough to live as long as some of us have you have enough experience in life in general as to how people should be treated. When I have a good experience somewhere with an employee I try my best to call the manager or boss and tell them about it. Too many times they only hear about the bad stuff.