05-05-2014, 11:56 AM
Here's my take on San Antonio Dealers:
Couple years ago I had 2010 Goldwing that needed Brake recall (15-20 minute inspection). I go to ACP and they told me they were busy and it would take 2 weeks before they could do it, so I said no worries make me an appointment and I will return in 2 weeks so they logged me in their computer. In 2 weeks I get there when the doors open and go to Service counter to get this done, they search their computer and I am not listed...............so I say no worries (I could see the mechanics in the shop eating tacos and I was the only customer there that early in the morn) I'll wait for them to get it at it.......wrong, they tell me I would have to leave the bike all day, for a 20 minute inspection. This confirmed the reputation ACP has. I recently bought an S50 for my wife, the bike had been sitting for awhile so the owner sent it to ACP for check out. After I bought it I was checking it out and found all kinds of hardware missing and idle rpm was several hundred high.
This same Goldwing (I bought new) burned about .5 quarts every 5K or so. So I contacted Kent Power Sports on this (they bought the dealer I bought the bike from so I thought they would treat me right). They didn't even want to go into details until I could provide paper work/proof for maintenance done and they just kept talking "around the bush". After finally getting someplace they tell me they are too busy and can't see it until September and this is in May. At least the Wing turned out ok, shortly after this something seated because it never burnt/missed a drop. San Antonio is a big city with well over a million and there isn't a decent dealer to be had.
I'm a retired aircraft tech and do my own work, the above examples were worthy of dealer due to being under warranty (new bike).
The good news is.................hey, these are Honda's they never break!
Couple years ago I had 2010 Goldwing that needed Brake recall (15-20 minute inspection). I go to ACP and they told me they were busy and it would take 2 weeks before they could do it, so I said no worries make me an appointment and I will return in 2 weeks so they logged me in their computer. In 2 weeks I get there when the doors open and go to Service counter to get this done, they search their computer and I am not listed...............so I say no worries (I could see the mechanics in the shop eating tacos and I was the only customer there that early in the morn) I'll wait for them to get it at it.......wrong, they tell me I would have to leave the bike all day, for a 20 minute inspection. This confirmed the reputation ACP has. I recently bought an S50 for my wife, the bike had been sitting for awhile so the owner sent it to ACP for check out. After I bought it I was checking it out and found all kinds of hardware missing and idle rpm was several hundred high.
This same Goldwing (I bought new) burned about .5 quarts every 5K or so. So I contacted Kent Power Sports on this (they bought the dealer I bought the bike from so I thought they would treat me right). They didn't even want to go into details until I could provide paper work/proof for maintenance done and they just kept talking "around the bush". After finally getting someplace they tell me they are too busy and can't see it until September and this is in May. At least the Wing turned out ok, shortly after this something seated because it never burnt/missed a drop. San Antonio is a big city with well over a million and there isn't a decent dealer to be had.
I'm a retired aircraft tech and do my own work, the above examples were worthy of dealer due to being under warranty (new bike).
The good news is.................hey, these are Honda's they never break!