09-28-2014, 05:27 AM
Look at this way: if one significant repair is needed, the warranty is paid for. Or at least we hope so...
I sold a used HD Deuce to an Army Sgt. Major who was on a shoestring budget. The F&I guy sold him the extended warranty (financed) by convincing him it would make sure he wouldn't get whacked with a big repair bill he couldn't pay. Several weeks later he called us from a road trip up in the Blue Ridge. The wheel pulley had come loose and there was considerable damage as a result. Not one penny was covered because the "warranty" didn't cover "consumable" components. Yes, the pulleys, belts, and several other components that were damaged are considered "consumable."
Fortunately the F&I manager and the general manager decided to with the dealer in Kentucky where the guy had broken down to give him at-cost pricing and cover a major part of the bill after I reminded them why we'd sold the warranty to begin with, and that the Sgt. had only had his bike less than a couple of months. Of course, having a 20-year Army Sgt. Major on the phone going from apoplectic to near tears didn't hurt either. You really don't want to get those guys mad at you....
I sold a used HD Deuce to an Army Sgt. Major who was on a shoestring budget. The F&I guy sold him the extended warranty (financed) by convincing him it would make sure he wouldn't get whacked with a big repair bill he couldn't pay. Several weeks later he called us from a road trip up in the Blue Ridge. The wheel pulley had come loose and there was considerable damage as a result. Not one penny was covered because the "warranty" didn't cover "consumable" components. Yes, the pulleys, belts, and several other components that were damaged are considered "consumable."
Fortunately the F&I manager and the general manager decided to with the dealer in Kentucky where the guy had broken down to give him at-cost pricing and cover a major part of the bill after I reminded them why we'd sold the warranty to begin with, and that the Sgt. had only had his bike less than a couple of months. Of course, having a 20-year Army Sgt. Major on the phone going from apoplectic to near tears didn't hurt either. You really don't want to get those guys mad at you....