04-14-2015, 01:42 AM
(04-13-2015, 12:40 AM)lagoje_imp Wrote: I took my 2013 in under warranty and asked them to torque the handlebar bolts and anything else that could cause handlebars to vibrate. And they tried to charge me $25 which I refused. Got it home, popped the covers off the handlebar bolts and I could tighten them by hand.
/don't trust western Honda in Scottsdale.
I picked up a used KLR which had a new rear tire and recent oil change. Went in to Kelly's Kawasaki in Mesa and asked for the service history. The guy said he couldn't show me. But I was due for 3,700 mile service. My BS alarm went off and don't plan on going back there either.
The real reason motorcycles drive with our light on is that we're all in search of an honest mechanic (or service dept)
Sent from my Commodore 64 using Tapatalk
Gentlemen,
Western Honda has been in business since the 1960's. It was located across the street from my family's auto dealership and I met the owner when I was 12 years old (47 years ago). It was a great store then and I have purchased over 15 motorcycles there. When that owner died his son in law took Western Honda over and it's been a disaster ever since. After having a terrible service experience with caustic employees I requested a meeting with the owner. In that meeting he called the employee in to his office and as I calmly relayed what had happened that employee turned to the owner and told him he didn't have time for this and wasn't going to listen, then he walked out of the owners office without being excused.
I was dumbfounded to see the owner of that dealership allow an employee to humiliate him in front of a customer. He was afraid of his own employees. Then the owner turned to me and said "There is nothing I can do if he doesn't want to listen". It was amazing. I have been a General Motors and KIA dealer myself for over 20 years and if any employee walked out of my office without being excused he would be fired on the spot.
The problems at Western Honda today all start with an owner who did not buy or build that business. He inherited it from his daddy in law and he's not up to the task. The employees do what they like and they are openly disdainful of their cowardly boss. I was one of their best long term customers and I will never do business there again.
Chip