04-12-2015, 12:02 PM
Best service I ever got was with Harley. We can say all we want about Harley, but they do take care of their customers. They are consistently voted as having the most satisfied customers. The unspoken rule is that if you bought the bike at that dealer and it's under warranty, they take care of it on the spot, and you now have priority. Happened to me quite a lot. In and out in 2 to 3 hours. Same with regular services. I rarely had appointments there. That was the case for my '08, '12, and '14 Harley. With other brands they are always two weeks out for services. It drives me crazy! Also Harley tech work only on Harleys, and are factory trained, and every tech as a level of training that allows them to perform some services and some not. Our techs work on at least 2 or 3 different brands at the time, including powersports toys like ATVs, jet skies, and other things. My dealer sales/services on one side Honda, Kawasakis, Slingshot, Polaris, and KTM, and on the other, and in a different building Harleys. It is funny the world of difference within a 100ft, though all belong to the same owner. I have told the owner how the Harley side had spoiled me all these years, and how the metric sides sucks. Though he assured me that they would always take good care of me, it is definitely a different approach from one to the other. Triumph, BMW, Ducati, Moto Guzzi, are just about all the same. I have no experience with either Victory, or Indian. Though because most Victories are sold along side with other metric brands, I would assume that you would get the same service as those. Indian (I think) has to have exclusive Indian dealerships, and may follow the same customer model as Harley. I'll know when I finally own an Indian too.