06-17-2016, 09:50 AM
So...dropped the CB off today at 9 AM to have the rear tire changed with the Michelin Pilot Road 3 that Revzilla got to my house in a SMOKING 30hours after I pushed buy on their web site. As usual the two young gals a year or two out of high school were behind the counter. The gal that was helping me was the newer and lesser trained/experienced of the two and was struggling to find the CB model year in the computer (you could see the parked bike through the floor to ceiling glass windows just 20 feet away). When the other gal finished her texting she casually came over and said "no, it's not that old, look under...". In my approx. 10 minute interaction with her she never once said sir. All discussion was very directive. I left with the assurance the bike would be ready before COB. When I arrived at 4:15PM I once again had the great fortune to have this sterling pillar of customer service interact with me. Here's how it went verbatim...
Her: Can I help you?
Me: Yes, I'm here to pick up my bike
Her: ..last name?
Me: I had to spell it
Her: It's done, I'll have to get somebody to bring it out. What's the color?
Me: Red tank with chrome fenders
Her: Red?
The other gal: It's the one you thought was older then what it was. I'll get it.
Her: It's $98, cash or card?
As all this was going down the service manager came into the reception area and was talking with a mechanic. He knows me as I've come in several times for oil/tires/1st service/aftermarket bags and tank bags/jackets and so forth. Never said a work to me or even nodded in my direction.
The gal rang up the bill and as she was handing me the paperwork it kind of fell out of her hand as she was bringing it forward and it looked almost as if she was throwing it although she didn't mean to. At that point I left the paper on the counter and froze my stare directly on her and as she looked up she knew I'd had enough. she was caught off guard and apologized and handed me the paper and my key. I walked out just as the other gal pulled up and said "here you go...all done...thanks". She jumped off the bike and walked inside and I put on my helmet and rode off thinking how nice it would be if my dealer's name was Revzilla Honda of Ogden.
Her: Can I help you?
Me: Yes, I'm here to pick up my bike
Her: ..last name?
Me: I had to spell it
Her: It's done, I'll have to get somebody to bring it out. What's the color?
Me: Red tank with chrome fenders
Her: Red?
The other gal: It's the one you thought was older then what it was. I'll get it.
Her: It's $98, cash or card?
As all this was going down the service manager came into the reception area and was talking with a mechanic. He knows me as I've come in several times for oil/tires/1st service/aftermarket bags and tank bags/jackets and so forth. Never said a work to me or even nodded in my direction.
The gal rang up the bill and as she was handing me the paperwork it kind of fell out of her hand as she was bringing it forward and it looked almost as if she was throwing it although she didn't mean to. At that point I left the paper on the counter and froze my stare directly on her and as she looked up she knew I'd had enough. she was caught off guard and apologized and handed me the paper and my key. I walked out just as the other gal pulled up and said "here you go...all done...thanks". She jumped off the bike and walked inside and I put on my helmet and rode off thinking how nice it would be if my dealer's name was Revzilla Honda of Ogden.