07-14-2015, 04:49 PM
(07-13-2015, 05:36 PM)Pterodactyl_imp Wrote: At 12000kms mine were adjusted by the dealer. I was charged for the labour and shims. After the service I was unhappy with another aspect of the work that was done and, being preoccupied with that, it didn't occur to me to ask for details of the valve adjustment so I can give no further detail. The cost of the service was enough to make me haul my tool box out of storage, build a work bench in my new home, and the bike hasn't been back to the dealer since. Incidentally my unhappiness with the service (I won't go into detail) was ameliorated by the dealer giving me a substantial discount on a set of winter gloves. It didn't get me back though.
Cheers
Sorry to hear of your experience. Yes that is the challenge isn't it? The dealer is supposed to be the "expert" and professional, so you do the right thing and take it to the dealer to get the 'best" attention. Unfortunately it can turn to custard so easily just from human error (genuine mistake) and just plain old complete lack of care and attention. Working in the automotive industry myself I see it every day. VERY frustrating! One you've lost a customer it's very hard to get them back.