06-04-2025, 05:19 PM
(05-30-2025, 11:01 PM)pdedse Wrote: ... While breaking down the Rabaconda, a bolt got stuck and stripped. It's a specialty quick-release bolt that had me thinking from the get-go that it would not hold up. I'll contact Raba to see if they'll send me a new one, or I might just buy my own from a local hardware store.
On Monday of this week I emailed Rabaconda asking them if they would send me a new quick-release screw. Today, 2 days later, I got an email back from them:
"Thank you for contacting Rabaconda.
I am sorry to hear the Quick Release Screw stripped out. I will send a warranty replacement to the address you provided.
Rest assured, we stand firmly behind our lifetime warranty promise. Your positive experience with our tools is our top priority, and we're here for you—anytime you have questions or need support, don’t hesitate to reach out."
Sometimes we call out a company for lack of good customer support. By the same measure, when they respond like the above, it should also be pointed out and made note of.
Good on Rabaconda.
I also received email notification that the replacement quick-release screw has already been sent out.