10-24-2018, 04:17 AM
Four hours there and then what do you do? A change of tires may be alright if they work on you bike at a prearranged appointed time, but that is not usually the way we are treated. You get there four hours after every working person has dropped off their bike before going to work and the shop is already busy working on their bikes.
My former GM dealer would have me book an appointment 2 weeks before having my winter or summer wheels and tires changed. After a half hour drive, I get there to find the appointment time means nothing. I stand in line for 15 minutes waiting to tell the first available service rep the same thing I told the person on the phone two weeks ago. Then they tell me there are lots of cars ahead of me and I may not get my car back until late in the day.
They offer me a shuttle service to take me home. I wait half an hour for one to return. Then there many people squeezing into the van, and I always seem to be the last one off an hour later because I live half an hour away.
At five they call me to say my car is ready. I wait half an hour for the shuttle and spend another hour while he picks up everybody else.
The dealership is busy so I wait in line to pay the bill. The service rep calls to have someone bring my car around. Fifteen minutes later it arrives. I spend an hour in rush hour traffic getting home.
Five minutes from me is another GM Dealership. So I booked an appointment and they honoured it. I get my free beverage and watch TV in their lounge. Within an hour they tell my car is ready. I am home 5 minutes later.
My former dealer that I have used for decades keeps phoning and e-mailing me to ask why I am no longer use there service. I explain why, but they won't guarantee my car will be worked on at the appointed time. BYE!
Guess where I will buying my next car.
My former GM dealer would have me book an appointment 2 weeks before having my winter or summer wheels and tires changed. After a half hour drive, I get there to find the appointment time means nothing. I stand in line for 15 minutes waiting to tell the first available service rep the same thing I told the person on the phone two weeks ago. Then they tell me there are lots of cars ahead of me and I may not get my car back until late in the day.
They offer me a shuttle service to take me home. I wait half an hour for one to return. Then there many people squeezing into the van, and I always seem to be the last one off an hour later because I live half an hour away.
At five they call me to say my car is ready. I wait half an hour for the shuttle and spend another hour while he picks up everybody else.
The dealership is busy so I wait in line to pay the bill. The service rep calls to have someone bring my car around. Fifteen minutes later it arrives. I spend an hour in rush hour traffic getting home.
Five minutes from me is another GM Dealership. So I booked an appointment and they honoured it. I get my free beverage and watch TV in their lounge. Within an hour they tell my car is ready. I am home 5 minutes later.
My former dealer that I have used for decades keeps phoning and e-mailing me to ask why I am no longer use there service. I explain why, but they won't guarantee my car will be worked on at the appointed time. BYE!
Guess where I will buying my next car.