06-22-2022, 02:53 AM
Revzilla has become my go-to for OEM parts, but they’ve been slipping lately on quality. Ordered a few bits for the 300, including a new handlebar. The parts arrived within a few weeks, as expected. Everything was very sloppily packed. The handlebar had poked through the box and was banged up, and it bounced around in the box, damaging some of the other bits. After sending some pics of the damage, it took three calls to get someone to actually help.
The first call was “I’ll review your photos and get right back”. The second was “I’ll get back to you by the end of the day”. The third, a few days later, was someone who apologized for the hassle, and arranged a return for the damaged parts and a replacement order. He also said he’d credit my account with ten of their “zilla bucks” but I’m not seeing it in my account info.
The box the parts arrived in was labeled with all of the conglomerate companies Revzilla is part of, so maybe they’re more of a faceless bank-owned entity now.
I just ordered parts for our company pit scooters from Partzilla. If they arrive well packed with no issues, they’ll be my new go-to.
The first call was “I’ll review your photos and get right back”. The second was “I’ll get back to you by the end of the day”. The third, a few days later, was someone who apologized for the hassle, and arranged a return for the damaged parts and a replacement order. He also said he’d credit my account with ten of their “zilla bucks” but I’m not seeing it in my account info.
The box the parts arrived in was labeled with all of the conglomerate companies Revzilla is part of, so maybe they’re more of a faceless bank-owned entity now.
I just ordered parts for our company pit scooters from Partzilla. If they arrive well packed with no issues, they’ll be my new go-to.