07-07-2022, 03:13 AM
My ongoing saga with Revzilla hit a crescendo yesterday. In late May, I ordered new handlebars for one of my bikes, along with some trim bits. The parts were carelessly tossed in a box, causing everything to bang into each other, scratching up all of the parts, with the handlebars sticking out of one side of the box.
After multiple calls to get it resolved and a promised credit for my troubles that didn't appear, the replacement parts for the damaged ones arrived yesterday. I was promised that they would do a better packaging job so that nothing would get damaged.
Here's what showed up. The box is shorter than the handlebars, so they were sticking out of both sides of the box this time, not just one.
I fired off what Mrs. Gone would call a "strongly worded email". Don't really care if they respond or make any promises this time. It's clear that they have slid too far downhill to get further business from me.
After multiple calls to get it resolved and a promised credit for my troubles that didn't appear, the replacement parts for the damaged ones arrived yesterday. I was promised that they would do a better packaging job so that nothing would get damaged.
Here's what showed up. The box is shorter than the handlebars, so they were sticking out of both sides of the box this time, not just one.
I fired off what Mrs. Gone would call a "strongly worded email". Don't really care if they respond or make any promises this time. It's clear that they have slid too far downhill to get further business from me.