01-13-2023, 08:00 AM
(01-13-2023, 06:44 AM)Gone in 60_imp Wrote: This experience made me stop and think about the sad fact that, in large part, customer service is really a thing of the past. Randy, you're right, it's idiotic, and if you think about it, even for California standards it's too idiotic to be real. I'm certain that the first two guys I spoke with were seriously misunderstanding something. There's no way that everyone in California who owns a motorcycle can't get insurance without everyone in the household being endorsed for riding. The third guy was the return to sanity.
Yeah, but they will die on that hill for sure. Something is wrong inside the company and they need to get it straightened out. I'm with USAA and thankfully I haven't run into those issues. But then again I haven't added a new vehicle in 10 years.