06-01-2019, 04:43 PM
Every new Honda bike sold in the US has a manufacturer's warranty, which is an obligation to repair a defect within a prescribed time period and/or mileage. In the US, American Honda buys all their motorcycles through Honda Motors Japan. And all Honda dealers are independents who buy from American Honda.
If there's a defect covered under warranty, the dealer repairs it, files a claim with American Honda, who pays the dealer, and then inspects it. If the claim is deemed not a defect, it denies the claim by the dealer, who ends up eating it
Likewise, American Honda sends a bill for the claim to Honda Japan, who pays it if legit, and denies it if not. Like it or not, motorcycles are a business, and it is all about the bottom line.
It is very generous for American Honda to be involved for a couple of reasons.
- The bike was bought from a private party. This means American Honda and the selling dealer made money from the original buyer, but nothing from the second buyer.
- The bike is years out of warranty, meaning American Honda can't collect anything from Japan. It's all just goodwill.
- It isn't a common, or normal failure (the cause, and the repair is still unclear), and the bike has been apart so many times, there's nothing to look at from a learning standpoint.
If there's a defect covered under warranty, the dealer repairs it, files a claim with American Honda, who pays the dealer, and then inspects it. If the claim is deemed not a defect, it denies the claim by the dealer, who ends up eating it
Likewise, American Honda sends a bill for the claim to Honda Japan, who pays it if legit, and denies it if not. Like it or not, motorcycles are a business, and it is all about the bottom line.
It is very generous for American Honda to be involved for a couple of reasons.
- The bike was bought from a private party. This means American Honda and the selling dealer made money from the original buyer, but nothing from the second buyer.
- The bike is years out of warranty, meaning American Honda can't collect anything from Japan. It's all just goodwill.
- It isn't a common, or normal failure (the cause, and the repair is still unclear), and the bike has been apart so many times, there's nothing to look at from a learning standpoint.