06-01-2019, 01:30 PM
(06-01-2019, 01:29 PM)Cormanus_imp Wrote: I've always remembered a story I heard back in the 70s about a bloke in the UK who realised his dream and became the owner of a Porsche. From the get go it had an intermittent problem which the UK dealers couldn't fix so, while on a motoring trip in Europe, he took it back to the Porsche factory. They took the car away and suggested he go for a walk for an hour or so while they looked at it. When he returned, they apologised to him and said the car wasn't ready. He was given a comfortable place to sit and a cup of coffee and eventually the car appeared. The Porsche employee apologised again for the delay and said, "We are so sorry you've had this problem. The car is fixed and we've written to the UK dealer telling them what the problem was so they can deal with it should it occur in another of our cars."
The bloke thanked them and reached for his wallet. "What do I owe you?"
The employee looked slightly shocked, "Why, nothing, sir. We like to see our machines running properly."
I've no idea whether the story is true or apocryphal, but it makes sense to me that people making a quality product in which they have confidence would behave like that.
Good luck.
Once upon a time, it was most likely true.
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