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Honda dealer shop gouged my frame
#8
(05-30-2019, 05:46 PM)max_imp Wrote: Tend to agree with your last suggestion, taking it out of the frame seems like a repeat of the first "job".

There may be an option to do this out of season and cover the area's with some protection in the mean time, wax or black electrical tape, if it was me i would quietly check all the bolts they have worked on to see if they are not loose just to be sure, nobody is perfect but two people independently checking the same job can get pretty close.
Also on pic no5 the wiring is routed behind the swingarm shaft on my bike, not in between the engine and the swingarm and ends up behind the rh sidepanel's cover, i can make a picture if you wish.


Hey man thanks! A photo would help. There were a couple wiring issues I had them fix the first time. Over the course of the rebuild they kept having me come in to test ride and take home but I kept having to say hey, no, this this is still vibrating insanely. It was ridiculous.


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(05-30-2019, 06:41 PM)Cormanus_imp Wrote: QUINTtastic, I'd have thought you might want to be a bit careful about allowing them to do one thing and then trying to force them to do another. Unless you are really clear at the outset that, if they do it and you're not satisfied, you'll want it redone properly. If the frame is sufficiently damaged, I'd have thought they ought to replace it. If the damage is merely cosmetic, maybe prep and painting is sufficient. However, to do that properly they will likely need to take the engine out again. However, they should do it forthwith and lend you a bike while yours is being fixed.

As for checking the torquing of the bolts, max is on the money: if you don't trust them, you'll just have to check them.


Very true. An out of season job would be ideal. I just don’t trust them. Of course it’s gonna cost them a ton and of course it’s gonna take a lot of time and be a huge pain, but they should think of that before they fail to protect a frame while an engine goes in and out..

The thing is I’m planning on moving from NY to Oregon by the years end so.. we shall see. I spoke with Honda USA again today and got someone who cared and took it seriously. So waiting for their case manager to contact me.

I told the shop hold off on the repair until I hear from Honda.


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(05-30-2019, 10:40 PM)Frulk_imp Wrote: I’m curious why the motor had to be removed.


Ugh.. I was the lucky guy who despite doing all regular preventative maintenance and caring a great deal for my bike.. at 11k miles I had MASSIVE vibration issues. Hairs standing on end.. uncomfortable to ride.. Turns out massive carbon buildup on pistons causes a valve to hit and bend which also messed up other things. They replaced pistons, honed cylinder walls, replaced valves, bearings, and other things. And the other day a fuel relay went.. I must have bought the bike made on a Friday at the Honda factory.


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(05-30-2019, 11:32 PM)peterbaron_imp Wrote: Can we have some final feedback about your engine problems??, please.

http://cb1100forum.com/forum/showthread.php?tid=13287

Smile


Yes sorry! So I brought my bike in last August and couldn’t take it home in the winter, but regardless it wasn’t finished until a few weeks ago. Numerous times they had me go in to test ride it with hopes I’d pay and take it. Each time, things weren’t right. Bike still vibed so much the key ring was bouncing around, or there was a squealing sound so loud you couldn’t hear anything else. I told them about that, they gave some bull crap explanation and said it’ll go away, and a month later they hadn’t fixed it.. so I made them figure that out. Honda did pay for parts. And I paid for labor. I paid 1500. I think they only made me pay 1500 because there’s some guilt they won’t speak of. My MPG was 34 when I brought the bike in. Down from the normal 45-47. So now the rings have been getting worn in now and I’m up to 40.. but I doubt it’ll go much past that ever. I was doing my first big detail, toothbrush and all, and that’s when I noticed they gouged up my frame. They’re calling it just superficial scratches... so I’m extremely angry and trying to figure out a good recourse so I don’t get screwed. I love this bike more than any other bike and know that as time goes on, finding one will be more and more difficult. Sorry for the long winded message...


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(05-31-2019, 12:53 AM)2017EX_imp Wrote: Kudos to Max for the good catch, noticing the improperly routed wiring. I have included a picture below of my bike showing correct routing. It looks to me like your current incorrect routing is a wire chafing problem just waiting to happen. Along with others, I am also curios to know why your engine was pulled.

Back in the day, with a lot less knowledge and tools than a supposedly professional motorcycle shop mechanic, with the help of my Father, I pulled the engine on my 1974 CB750 Four to replace the valve cover with a chrome version. Using care, and duct taping vulnerable areas on the frame, I had no cosmetic damage when the job was complete. I agree that what they did to your frame, although cosmetic, is unacceptable.

If the damage has gone through the paint to bare metal, you definitely dont want those places to rust, so if proper repairs wont be done until after riding season, those areas should be cleaned and sealed. If the shop you used did that kind of damage, I dont think I would trust them to do the restoration. In order to do it right, the engine will need to be pulled and re-installed again. So, if it was me, I would thoroughly document everything as it is now. Next I would take it to a professional custom motorcycle shop or a shop that specializes in motorcycle restorations, and get a repair estimate. Present the estimate to the shop that damaged your bike, and see if they will pay it. If they say no, I would pay to have the repair done right myself with another shop, then take the shop that damaged your bike to small claims court.


Thank you. That is a very fair and level headed response. Dealing with damage to something you love so much is a very strange place to be in. Never been here before so.. the input is valued, thanks!


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Messages In This Thread
RE: Honda dealer shop gouged my frame - by max - 05-30-2019, 05:46 PM
Honda dealer shop gouged my frame - by QUINTtastic_imp - 05-31-2019, 05:42 AM
RE: Honda dealer shop gouged my frame - by max - 05-31-2019, 03:20 PM
RE: Honda dealer shop gouged my frame - by max - 06-12-2019, 02:16 PM
RE: Honda dealer shop gouged my frame - by max - 06-13-2019, 02:29 AM

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