A little ahead of time.. another Bay Area ride?

[Randy B]

The issue is the first adjuster left the company about a week after he was assigned to the case, but nobody ever told me about it and the new adjuster didn't get the case right away and she was overwhelmed with trying to take care of both hers and his cases. The dealer called me on Thursday because they hadn't heard from the insurance company and kept getting recorded messages when they called. Turns out the dealer didn't know that the insurance company was in the eastern time zone and they close down at 5pm EST. What a mess...so we can't call them after 2pm here...talk about a pain in the ass.