07-09-2019, 01:05 PM
Modern business has become remarkably clever at insulating itself from customers. I’m having major internet problems at home at the moment. I talk to my ISP which tells me the problem is with the owner of the wires. The owner of the wires clearly accepts that the fault lies with it and has sent two techs to look. But I have to deal with the ISP and every time I talk to them it takes at least 48 hours for the provider to respond. I am not able to get in touch with the outfit owning the wires give them the roasting they probably deserve.
It’s really neat: the disjunction of services and the inability to get past call centre staff means a conga line of miserable customers. Works for internet suppliers too. They can just blame the distributor who in turn blames the ordering company and the poor old punter who doesn’t get what they paid for is left hanging.
It’s really neat: the disjunction of services and the inability to get past call centre staff means a conga line of miserable customers. Works for internet suppliers too. They can just blame the distributor who in turn blames the ordering company and the poor old punter who doesn’t get what they paid for is left hanging.