09-22-2019, 10:12 AM
Nice approach 
The best service I ever got was from a car rental company...they gave us poor and tight substitute for requested and reserved a 7 seater minivan, awful service, aggravation, etc...
When we came back from our 3 day trip from NY, I had to talk to the manager, and expressed my total disappointment and not being happy at all...his request was simple and stunning: absolutely no charge for rental....
The best service I ever got was from a car rental company...they gave us poor and tight substitute for requested and reserved a 7 seater minivan, awful service, aggravation, etc...
When we came back from our 3 day trip from NY, I had to talk to the manager, and expressed my total disappointment and not being happy at all...his request was simple and stunning: absolutely no charge for rental....
