04-27-2020, 05:09 AM
(04-25-2020, 11:58 PM)DAC_imp Wrote: Okay - gonna be nice - but I would never yell at some CSR over my own mistake. I'm a bit OCD about fueling the bike so if I were to run out of gas I would be so embarrassed that I would have accepted the "no" answer and figured it out on my own.
I'm no fan of GEICO either and there are reasons why they can offer low rates. But a contract's a contract. Do I read all my insurance endorsements? Sometimes, but usually not. But if I didn't and something's not covered, well shame on me.
What's totally amazing is that the CSR you berated then went the extra mile and helped you out to find a clause that could help you in your situation. Then you come here and trash the company anyway.
And that's the lesson here: If you're really stuck and call for help and get an initial "no", maybe persisting very nicely will get a better result.
LOL thanks for being nice! Let me just say that without a little extra convincing that Customer service rep would've left me on the road and moved on to the next call. Running out of gas is probably in the top 3 reasons of why people call for roadside service......and if I'm not mistaken they used to provide it. The main purpose of my post was not to trash the company but to enlighten others who may have their coverage with Geico and if not using Geico to create an awareness to check the services of their providers and not find out the hard way like I did. By the way that CSR got an excellent review from me on a followup survey.