04-25-2020, 11:58 PM
Okay - gonna be nice - but I would never yell at some CSR over my own mistake. I'm a bit OCD about fueling the bike so if I were to run out of gas I would be so embarrassed that I would have accepted the "no" answer and figured it out on my own.
I'm no fan of GEICO either and there are reasons why they can offer low rates. But a contract's a contract. Do I read all my insurance endorsements? Sometimes, but usually not. But if I didn't and something's not covered, well shame on me.
What's totally amazing is that the CSR you berated then went the extra mile and helped you out to find a clause that could help you in your situation. Then you come here and trash the company anyway.
And that's the lesson here: If you're really stuck and call for help and get an initial "no", maybe persisting very nicely will get a better result.
I'm no fan of GEICO either and there are reasons why they can offer low rates. But a contract's a contract. Do I read all my insurance endorsements? Sometimes, but usually not. But if I didn't and something's not covered, well shame on me.
What's totally amazing is that the CSR you berated then went the extra mile and helped you out to find a clause that could help you in your situation. Then you come here and trash the company anyway.
And that's the lesson here: If you're really stuck and call for help and get an initial "no", maybe persisting very nicely will get a better result.