03-11-2015, 08:13 AM
I don't think we are bashing BMW since their recent failures have been well covered and verified by personal experiences.
I don't like the company's track record of denying there is a problem, but quietly fixing an issue only for the owners that complain the loudest. It took them 4 years to admit the fuel strip problem and to extend the warranty on the ones they replace. Some owners had the fuel strip on their bike replaced 6 or 7 times while waiting for BMW to step up. Same denial about the final drive failures. Same denial about the plastic fuel line quick disconnects that break and spray your legs with fuel under pressure while you're riding a hot bike. The same thing is now happening with regard to the new GS model's heated grips. BMW is telling owners that at 100 degrees, the grips are "working as designed", and that the metal of the handlebars was becoming a heat sink! But owners that have had them replaced report the new grips are now at 165-170 degrees. Terrible customer service overall.
I don't like the company's track record of denying there is a problem, but quietly fixing an issue only for the owners that complain the loudest. It took them 4 years to admit the fuel strip problem and to extend the warranty on the ones they replace. Some owners had the fuel strip on their bike replaced 6 or 7 times while waiting for BMW to step up. Same denial about the final drive failures. Same denial about the plastic fuel line quick disconnects that break and spray your legs with fuel under pressure while you're riding a hot bike. The same thing is now happening with regard to the new GS model's heated grips. BMW is telling owners that at 100 degrees, the grips are "working as designed", and that the metal of the handlebars was becoming a heat sink! But owners that have had them replaced report the new grips are now at 165-170 degrees. Terrible customer service overall.