06-06-2020, 06:07 AM
Activedirt thanks for your reply in clearing up my query and some very valid points made in this thread.
Not trying to be a " bush lawyer " but a friend of mine who is involved with forensic evidence told me some interesting things that i would otherwise not have picked up, the quality of an inquiry depends solely on the right questions being asked in a neutral non accusing way, in your case;
If there was no mistake made in the securing of the motorcycle then why are there two dents in my fuel tank?
Will there be any more damaged vehicles in the future if the same tie down method is used or is there a more secure way to prevent other customers having identical problems?
We all learn and make mistakes, the cheapest way is to learn from somebody else's mistakes, if your dealer provides a service there is an expectation this service is carried out in a satisfactory way, Honda provides a completely tested motorcycle, all the dealer has to do is remove the delivery crate, connect the already installed battery, mount the mirrors and provide some fuel before pushing it out the door, not a great deal of skill required but some care must be provided to ensure all this work and investment from your side is met with sufficient support from the dealer's side to satisfy all customers independent of the level of skill they may possess, in his case a not yet acquired level of respect for the product.
https://www.youtube.com/watch?v=jmR57FQQYpg
And good advice about the tribunal, the dealer may have a shorter learning curve because of it.
Not trying to be a " bush lawyer " but a friend of mine who is involved with forensic evidence told me some interesting things that i would otherwise not have picked up, the quality of an inquiry depends solely on the right questions being asked in a neutral non accusing way, in your case;
If there was no mistake made in the securing of the motorcycle then why are there two dents in my fuel tank?
Will there be any more damaged vehicles in the future if the same tie down method is used or is there a more secure way to prevent other customers having identical problems?
We all learn and make mistakes, the cheapest way is to learn from somebody else's mistakes, if your dealer provides a service there is an expectation this service is carried out in a satisfactory way, Honda provides a completely tested motorcycle, all the dealer has to do is remove the delivery crate, connect the already installed battery, mount the mirrors and provide some fuel before pushing it out the door, not a great deal of skill required but some care must be provided to ensure all this work and investment from your side is met with sufficient support from the dealer's side to satisfy all customers independent of the level of skill they may possess, in his case a not yet acquired level of respect for the product.
https://www.youtube.com/watch?v=jmR57FQQYpg
And good advice about the tribunal, the dealer may have a shorter learning curve because of it.