04-01-2021, 08:54 AM
An update...I may have mentioned that I did put tape on the damaged area, I tapped the staple back in with a mallet and covered the area with tape. I wrote a message to Honda CS and they said "visit your local dealer". So I held off ordering the touch up paint simply because I was curious whether a dealership would follow through.
This morning I rode my '17ex over to Pro Caliber in Vancouver, WA to request a free bottle / pen of touch-up paint. The service guy initially told me "if Honda accepts the request, they'll just give you a new tank because we won't repaint it".
It's funny...sometimes when you make a simple request, people seem to hear you want the whole ball of wax. I told him I wasn't interested in a paint job, a new tank...I simply wanted some touch up paint at no cost because the bike was under warranty and I thought the staple shouldn't have come loose like it did. "oh...well, let's take a look" ...he walked out with me and I took the tank off, and he snapped a few photos and again mentioned repainting the tank...I said, really, I just want touch up paint and I'm good.
We went back inside and after waiting a half hour (which wasn't a problem checking out new bikes, oh my, the Kawasaki W800 in blue is gorgeous!) I finally gave up and told him I had to leave for work. He said he was having trouble with part number, so I gave that to him and he was happy about that and I left. An hour later he called and said they ordered a pen of ink which should arrive in 2 weeks, free of charge.
I've had good experiences with this dealership several times now. Sometimes we might complain about a dealership for this or that, but this was a small detail and they deserve a positive shout out.
This morning I rode my '17ex over to Pro Caliber in Vancouver, WA to request a free bottle / pen of touch-up paint. The service guy initially told me "if Honda accepts the request, they'll just give you a new tank because we won't repaint it".
It's funny...sometimes when you make a simple request, people seem to hear you want the whole ball of wax. I told him I wasn't interested in a paint job, a new tank...I simply wanted some touch up paint at no cost because the bike was under warranty and I thought the staple shouldn't have come loose like it did. "oh...well, let's take a look" ...he walked out with me and I took the tank off, and he snapped a few photos and again mentioned repainting the tank...I said, really, I just want touch up paint and I'm good.
We went back inside and after waiting a half hour (which wasn't a problem checking out new bikes, oh my, the Kawasaki W800 in blue is gorgeous!) I finally gave up and told him I had to leave for work. He said he was having trouble with part number, so I gave that to him and he was happy about that and I left. An hour later he called and said they ordered a pen of ink which should arrive in 2 weeks, free of charge.
I've had good experiences with this dealership several times now. Sometimes we might complain about a dealership for this or that, but this was a small detail and they deserve a positive shout out.