03-25-2015, 06:22 PM
Gentlemen,
A lot of new vehicle buyers think that dealers look for ways to deny warranty work because they don't get paid for it. The exact opposite is true. Dealers get paid FULL RETAIL rates for both parts and labor by the manufacturer when they perform warranty work. At my GM, KIA, and Lotus dealerships the manufacturer was my best service customer. Only when an owner does something really stupid like running a vehicle out of oil will they refuse warranty work. Dealers never want to refuse warranty repairs because that's how they make a living. I had one customer buy a new Suburban and he drove it 16,000 miles without ever checking or changing the oil. The engine seized with one quart of sludge left in the crankcase. Cost to replace the engine was over $8000. Clearly GM could have (and probably should have) denied that warranty claim but GM paid the entire tab. Honda is very customer oriented. They will never deny a warranty claim without a very good reason.
Chip
A lot of new vehicle buyers think that dealers look for ways to deny warranty work because they don't get paid for it. The exact opposite is true. Dealers get paid FULL RETAIL rates for both parts and labor by the manufacturer when they perform warranty work. At my GM, KIA, and Lotus dealerships the manufacturer was my best service customer. Only when an owner does something really stupid like running a vehicle out of oil will they refuse warranty work. Dealers never want to refuse warranty repairs because that's how they make a living. I had one customer buy a new Suburban and he drove it 16,000 miles without ever checking or changing the oil. The engine seized with one quart of sludge left in the crankcase. Cost to replace the engine was over $8000. Clearly GM could have (and probably should have) denied that warranty claim but GM paid the entire tab. Honda is very customer oriented. They will never deny a warranty claim without a very good reason.
Chip