05-29-2019, 10:40 AM
Frulk, excellent horror story, thank you for sharing. I would have stormed out too.
I've not experienced that level of incompetence at the various BMW dealers I typically frequent, perhaps because there are fewer models to keep track of (and they share common engines), but the local Triumph/Moto Guzzi dealer lost my business for good when they insisted, and charged me, for 4 liters of 10W-60 as part of the 1000km service on my V7C. As a V7R owner, I know you're aware these bikes only take two liters, but they would hear no part of it. At $20+ per liter, I was more than infuriated. While at the shop, I removed the seat (for some reason, I don't know) and my registration and insurance papers were gone. Yep, they lost 'em.
I've not experienced that level of incompetence at the various BMW dealers I typically frequent, perhaps because there are fewer models to keep track of (and they share common engines), but the local Triumph/Moto Guzzi dealer lost my business for good when they insisted, and charged me, for 4 liters of 10W-60 as part of the 1000km service on my V7C. As a V7R owner, I know you're aware these bikes only take two liters, but they would hear no part of it. At $20+ per liter, I was more than infuriated. While at the shop, I removed the seat (for some reason, I don't know) and my registration and insurance papers were gone. Yep, they lost 'em.