05-29-2019, 06:52 AM
(05-29-2019, 05:04 AM)Frulk_imp Wrote: Timely info as I broke all ties with my local dealer about a month ago. I just won’t suffer the buffoonery that passes for customer service at the establishment. Ordering 2-3 oil filters after work. Have had nothing but STELLAR interaction with Revzilla on multiple occasions.
Same here! Tried to use my local Honda dealer for brake pads. Wrong pads! Went in there last week looking for Pro Honda Cleaner & Polish. No one greeted me, no one would look at me, no one would acknowledge that I was looking for assistance.
Honda management needs to understand that quality goes beyond just the product. It includes quality of pre-purchase and post-purchase customer experience and support. Dealers who don’t add value to the customer will cease to exist. The market won’t tolerate worthlessness in the supply chain.