Revzilla

[LongRanger_imp]

Revzilla now sells OEM Honda parts. It'll be interesting to see how their prices compare to the other established on-line retailers.

[Stichill_imp]

I just got the email, pretty cool

[Frulk_imp]

Timely info as I broke all ties with my local dealer about a month ago. I just won’t suffer the buffoonery that passes for customer service at the establishment. Ordering 2-3 oil filters after work. Have had nothing but STELLAR interaction with Revzilla on multiple occasions.

[dbarkdoll_imp]

Awesome. Prob cheaper than the dealership as well.

[Stichill_imp]

Bikebandit.com has some competition.

[Gone in 60]

Woo hoo, I have something to spend my Zilla bucks on.

If you get a Cyclegear catalog in the mail, take a look. My latest one had a flyer in it from Revzilla announcing their new OEM site with a 10% coupon.

[Stichill_imp]

Timely info as I broke all ties with my local dealer about a month ago. I just won’t suffer the buffoonery that passes for customer service at the establishment. Ordering 2-3 oil filters after work. Have had nothing but STELLAR interaction with Revzilla on multiple occasions.

Same here! Tried to use my local Honda dealer for brake pads. Wrong pads! Went in there last week looking for Pro Honda Cleaner & Polish. No one greeted me, no one would look at me, no one would acknowledge that I was looking for assistance.

Honda management needs to understand that quality goes beyond just the product. It includes quality of pre-purchase and post-purchase customer experience and support. Dealers who don’t add value to the customer will cease to exist. The market won’t tolerate worthlessness in the supply chain.

[dbarkdoll_imp]

Timely info as I broke all ties with my local dealer about a month ago. I just won’t suffer the buffoonery that passes for customer service at the establishment. Ordering 2-3 oil filters after work. Have had nothing but STELLAR interaction with Revzilla on multiple occasions.

Same here! Tried to use my local Honda dealer for brake pads. Wrong pads! Went in there last week looking for Pro Honda Cleaner & Polish. No one greeted me, no one would look at me, no one would acknowledge that I was looking for assistance.

Honda management needs to understand that quality goes beyond just the product. It includes quality of pre-purchase and post-purchase customer experience and support. Dealers who don’t add value to the customer will cease to exist. The market won’t tolerate worthlessness in the supply chain.

It already doesn’t, in my case anyway. There’s nothing at my local dealership that I can’t order my self online for cheaper, shipped to my door. I didn’t buy my bike from them, I don’t feel that I owe them anything. Granted, they’re all nice friendly folks in the parts/service dept where I live, but the salesmen I have to walk through to get back to the counter are the slimiest, most detestable things around.

“You need you one of those! You look good on it...”

“Haha, I’m just kicking the tires. No way I could afford another bike right now”

“Awww, all you gotta do is sign your name, we could send you home on it today!”

Yeah. Great philosophy guys. Who cares how many people you put into debt, as long as you’re moving units and getting that commish. No wonder our country is so in debt. Slime balls, dude. Slime balls.

[2017EX_imp]

Revzilla has always treated me very well IMHO. Prices might not be the cheapest around, but not the most expensive either. The customer service is top drawer, and this has been particularly valuable when I couldnt find something locally, that required trying it on, like a helmet, jacket, gloves, or boots. With Revzilla, if is does not fit, they will email a prepaid return label, and promptly give a full refund once the item gets to them and it is confirmed in the same condition as when it was shipped to the customer.

A really GOOD dealer seems like a very rare thing these days. The dealer I bought my bike from told me the first service had to be done at the dealership to get my engine registered with Honda for warranty!! As most of us know, that first service at 600 miles is nothing more than an oil and filter change. One of the pieces of paperwork I received with everything else when I took delivery, was a statement indicating my first service was $148.50 PLUS PARTS! On contacting Honda U.S. I confirmed that was nonsense, I could do the work myself, my engine was already on file with Honda for warranty, and to just document date, mileage and parts used. I confess I was discouraged when Honda U.S. was not concerned about what the dealer had told me, or what the dealer wanted to charge for the first service. I was told "dealerships are independently owned ( I already knew that ) , and they can basically do or charge whatever they want. Doesn't sound like what Honda Japan Corporate would be pleased to hear does it?

The bottom line for me is this, unless I do not have the knowledge and/or tools to do whatever needs to be done to my bike myself, I will not go to the dealer for service. I dont even get parts from the dealer unless it is urgent, or I cant find it anywhere else. If I cant do it myself, then and only then will I try to find a dealer with a good service department. When looking for a service department go online to Honda Powersports and search dealers close to your zip code. Each dealer will show whether or not they have Honda factory trained mechanics. As to parts, Babbits online is a good source, and I use motosport.com for oil and filters. It will be interesting to see how Revzilla prices on parts compare to Babbits, and some of the other online sources I have used.

[HondaJon_imp]

When I was younger, I used to love going to my local bike shops, Most were single brand outfits with very knowledgeable folks who were willing to go the extra mile to help you out. Nowadays, I dread going into any of them. Most of the folks who work there know jack chit and are too preoccupied with their phones to care if you need help. And as for HD, they are the worst. Their shops have become like theme parks, and most of them in my area are now owned by car dealers.......

I get all of my parts and service items pretty much from Revzilla and Partzilla nowadays. RIP customer service.