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+--- Thread: Samurider (Great Company) (/showthread.php?tid=2670)
Samurider (Great Company) - JF Coastal_imp - 12-09-2015
Woke up this morning to this email, from takashi. Not that we needed another reason to love http://www.samurider.com But here it is !!
Such a great company, Thanks Takashi / Ryujin for standing behind your products!!
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Dear Customers,
We regret to inform you that we have found out a problem in strength of the Ryujin fender eliminator kit.
The main aluminum plate where the license plate hold might break due to less strength of the material.
We would like to ask you to stop using the product until you receive a replacement.
We will send you an upgraded stainless steel version within a month.
We sincerely apologize for the inconvenience we caused you.
Respectfully Yours,
Takashi Takase
RE: Samurider (Great Company) - Rocky_imp - 12-10-2015
Now, that's what you call "real customer service."
RE: Samurider (Great Company) - JF Coastal_imp - 12-10-2015
Isn't though. !!
So pleased about that
RE: Samurider (Great Company) - Nemo_imp - 12-10-2015
Wow!!
RE: Samurider (Great Company) - MikeOxbig_imp - 12-11-2015
Very impressed. Most companies can care less and would even deny any claims.
RE: Samurider (Great Company) - Desert viper_imp - 12-12-2015
Takashi is the best.....received my parts very fast and nicely packaged!