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+--- Thread: Scorpion Customer Service - Nice! (/showthread.php?tid=14099)
Scorpion Customer Service - Nice! - Gone in 60 - 07-17-2019
Everyone bashes when they have a bad customer service experience, so I figured I'd pass along a good one.
I've worn Scorpion helmets for years. They say everyone's head fits a particular brand, and I find Scorpion to be the best fit for whatever head I've got.
Got off my bike at the office this morning and as I pulled up my visor, the loop on my glove snagged the nose piece on the chin vent on my EXO320. I didn't notice at first, until I went back outside to get my trunk, and noticed the vent piece sitting on the ground. Pulling it off broke the plastic tab that attaches it to the helmet.
I figured what the heck, I'd call Scorpion to see what they'd do. One minute phone call. "Just give me your name and address, and what color helmet you've got, and we'll get the piece out in today's mail".
Not bad!
RE: Scorpion Customer Service - Nice! - LongRanger_imp - 07-17-2019
That's awesome! Many times, a company will have a batch of products produced without any foresight into stocking spare parts. Planned obsolescence. How many times have we tossed out a perfectly good something just because a small replacement part wasn't available (Schuberth, are you listening?).
RE: Scorpion Customer Service - Nice! - the Ferret - 07-17-2019
My son has had great lucky with service from Scorpion too.