(05-18-2015, 01:02 AM)mininsx_imp Wrote: [ -> ]I don't see what the problem is; you had a complaint and they remedied it.
I had something similar happen when I bought my '08 Concours 14. When I got it home it had a place on one of the ribs on a saddlebag where something had rubbed the bag in shipping, all the way through the paint. I took it back and they swapped my bag cover with another new bike sitting in storage. Now, I don't know if they warrantied the slightly damaged bag cover or not (maybe not) but I didn't really care, my problem was fixed and that was all that mattered to me.
Ha ha...guess how you got that scratched saddlebag.....the other guy before you who "did not really care, his problem was fixed." too.
I don't think there's an issue with the dealer at all.
Not a motorcycle, but my car, which I bought last year. According to the Monroney and the vehicle manufacturers website, there was a fairly nice cargo cover included in the standard equipment. For some reason, my car was missing it. I asked at the time of purchase and they agreed to get me one, as it costs a couple of hundred dollars.
Fast forward almost a year, still hadn't gotten it after a few casual visits, to the point where my salesperson has never been there. Sick, out of town, boneitis outbreak. So I call the manufacturer and their customer relations department. They took it rather seriously, and for good reason, apparently it is a big deal to have a discrepancy on the window sticker, even for a frivolous item like mine. They called the dealership and things got rather real.
I was advised, by customer relations, to go to the dealership, and they would have the part waiting in about a week. I waited, went, no part was there and they said they never spoke to customer relations. SO I called them up there on the showroom floor, and handed the phone to the manager.
They pulled a cargo cover off a car that said "Sold" on it, handed it too me in an offhand way, and I was able to just leave. Not happy, just, done with it. Somebody with a really nice red turbo wagon is missing a cargo cover, and may never know it is gone.
I too, am very surprised they did it right in front of you. This tells me they have zero scruples. And this is the norm for them. Its no biggie if you had been there to pickup your brand new bike and you noticed nicer mirrors on another bike and they did a new-for-new swap.
They could have said, "Leave your bike here a couple of hours. Take this loaner and go for a ride, we have a new muffler in stock in the back but the mechanics are all busy right now. As soon as one gets free, we'll swap yours for the new one."
How can you trust them for anything? Maybe next time you're the one that gets screwed. Did they really give you a new oil filter with that 600 mile service?
Here's my take: There was an issue with a part. It was replaced with one from a new bike. A comment was made.
That's the extent of what we know. The comment could have been serious or flippant. Regardless, at this point the reasoning behind the comment cannot be truly known. Assuming it was made seriously is indeed, only an assumption.
Also not known? Anything past that. The remaining is conjecture.
Making some assumptions of my own, the next prospective purchaser might not mind the defect and be willing to negotiate a little bit better price because of it. Scratch and dent. Or the dealer might be willing to throw in a slip on at a nice discount, their cost would likely be cheaper than that of replacing the stock can. If represented as a new machine but sold with used parts, scratched or not, then there would be the basis for a complaint.
It seems unreasonable to me, to assume the imagined motives and potential future actions of others are somehow valid before they actually happen.
I'd never go back personally. Anyone willing to screw over the next customer is not worth doing business with. It could have been you after all.
This kind of 'swap out' thing happens all the time. In 1978, I purchased a new Kawi SR650. About 3 months go by and I decide that I'll take it in this one time to have the first service done (I always do it myself). When I picked my bike up, it had a discolored gas tank. It was a bit orange on the top. I turned around and demanded my original gas tank. The manager 'fessed up' and told me that the mechanic had lost his temper and threw my gas tank. They would not show me my dented tank. That tells me that someone buying a new bike noticed that the tank was off color and they replaced it with my pristine tank.
Never again will my bikes enter a dealership for service.
(05-18-2015, 01:49 AM)HikerToo_imp Wrote: [ -> ] (05-18-2015, 01:02 AM)mininsx_imp Wrote: [ -> ]I don't see what the problem is; you had a complaint and they remedied it.
I had something similar happen when I bought my '08 Concours 14. When I got it home it had a place on one of the ribs on a saddlebag where something had rubbed the bag in shipping, all the way through the paint. I took it back and they swapped my bag cover with another new bike sitting in storage. Now, I don't know if they warrantied the slightly damaged bag cover or not (maybe not) but I didn't really care, my problem was fixed and that was all that mattered to me.
Ha ha...guess how you got that scratched saddlebag.....the other guy before you who "did not really care, his problem was fixed." too.
Ha ha...guess how you got that scratched saddlebag.....the other guy before you who "did not really care, his problem was fixed." too.
Hahaha, that's possible, I guess!
The point of this story is trust. The dealer gave the purchaser reason to question whether the dealer could be trusted, He/she swapping a part with another bike on the showroom floor. While there's no evidence that the dealer was not going to replace the part on warranty, a reasonable person on an omnibus (which, as I recall, is the legal test) could, in light of what we know, form a view that the dealer hoped to pass the damaged part onto the next customer. That may not be true but the dealer in this story has not acted in a way that imbues his/her customers with trust.
This is why my bike never ever sees a service department, or my cars for that matter.